Realistic expectations are the key to happy patients

I am amazed when I hear stories of patients seeing a surgeon in a clinic, only to find on the day of the procedure that a different surgeon is going to operate on them who they have never met before.

This is bad practice and uncomfortable for the surgeon and I am sure that it does nothing to give confidence to you, the patient.

One of the things we pride ourselves on here at The Staiano Clinic, is that all of your consultations will be with the surgeon who will be performing the surgery.

Because all the consultations are with your surgeon, you will find that we will give you an honest opinion about what can reasonably be achieved, because we will be the one who will see you after the surgery and be with you at each of your follow up appointments.

It is all too easy for a sales adviser or the clinic nurse to gloss over the potential complications and promise a great result if they do not have to face you afterwards and justify the quality of the result that you have achieved.
You can imagine that there could be a tendency to give unrealistic expectations so that you can’t really make an informed decision about whether surgery is right for you.

We want to give you the best advice because the clinic is built on the foundation that we will do everything we can to give you the best result possible, and this might sometimes mean not operating on you.
It is better that you are prepared for the likely result that you will achieve, what the scar will look like, and what effect the surgery can reasonably be expected to have on you.

However, if you do decide to go ahead with surgery it is far more likely that you are going to be happy with your result.

I think this is one of the reasons why we have so many happy patients.

We are so lucky to have a supportive community at different stages of their surgery who will freely talk and give advice to others.

I guess on the face of it you could say that the Staiano Clinic is a plastic surgery clinic, but that is not what we are really about.

We are about

• listening to people
• understanding your concerns
• taking on board your hopes and fears
• and talking about what can be done to address them

Then, we can go through the options to allow you to come up with a plan for what is right for you.

We are all about the long game and want to make patients for life.

Different clinics will have different values and while we do have company goals and commitments, you can sum up our values in two words,

“we care”,

Plastic surgery is a very personal thing and a personal choice but it has become synonymous with cowboy operators and botched bodies.

I think this is because it is increasingly commercialised and there are a growing number of non-fully trained plastic surgeons providing the surgery often with a corporate backing which is focused on the most efficient and cost-effective way of delivering the service.

This often involves the surgeon only performing the surgery and other members of staff dealing with the patient interaction before and after.

I believe the aftercare is crucial and this is something we focus on here.

I guess different models will work for different people.

There are many ways that we could create efficiencies and increase our profits, but this clinic is not run by a corporation who only care about the profits.

It is run by me, a plastic surgeon, who wants to give the best outcome possible for every patient.

We do not measure ourselves on profit, we measure ourselves on patient satisfaction

I want The STAIANO Clinic to be known for giving you the best service and really looking after you.

This is why we have so many lovely reviews and happy patients and this will always be what we strive to achieve.

JJ Staiano
Plastic Surgeon & Director
The STAIANO Clinic

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