Complaints Procedure

 

 

In the event that you have a complaint regarding any aspect of your treatment or care, we recommend that you initially contact Nicola Davies, who in the vast majority of cases will be able to resolve matters without any difficulty. Complaints made by e-mail should be sent to nicola@staianoplasticsurgery.co.uk or you can reach us directly through calling 0121 454 3680. You will receive a response to your complaint within 20 working days.

 

If you wish to escalate your complaint, this should be done so in writing to the Clinical Director, Mr Jonathan Staiano, who will provide a formal written response. Please provide as much information as possible to allow us to investigate the complaint, including relevant dates, times and any relevant correspondence.

 

Mr Jonathan Staiano – Director

Staiano Plastic Surgery

50 Frederick Road

Edgbaston

Birmingham

B15 1HN

 

If your complaint is regarding your surgery and the treatment you received, your complaint should be made directly to the hospital your care was under. At Staiano Plastic Surgery, we operate out of several hospitals. Please see contact details of some of our hospitals listed below and relevant details the complaint should be made to:

 

Priory Hospital, Edgbaston

 

Tony Avery – Executive Director

The Priory Hospital

Priory Road

Birmingham

West Midlands

B5 7UG

 

 

Spire Parkway Hospital, Solihull

 

Tony Yates – Executive Director

Spire Parkway Hospital

1 Damson Parkway

Solihull

West Midlands

B91 2PP

 

The Westbourne Centre

 

Sarah Rush – General Manager

53 Church Road

Edgbaston      

Birmingham

B15 3SJ

 

 

If you are not satisfied with the outcome, you may also notify the Care Quality Commission (CQC) which is an independent regulator of all health and social care services in England of which Staiano Plastic Surgery is registered, of your complaint.

 

You can contact the CQC at their England based National Customer Service Centre:

Telephone: 03000 616161
Fax: 03000 616171

Or write to:

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

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