One of the founding principles of my clinic is to deliver a patient experience over and above expectation. I spend a lot of time thinking about how the clinic is perceived by potential patients, to work out ways that we can deliver a better service, give more relevant information, and increase patient satisfaction. I often […]
Times have changed and patients are becoming a lot more informed these days with the freely accessible wealth of information available on the internet. There is no need to pay for information anymore and the days of people investing in the Encyclopaedia Britannica are long gone. The value these days comes in the interpretation of […]
Merry Christmas and Happy New Year. Christmas is a popular time of year for surgery and you might think that odd because you do not really want to be heaving the turkey in and out of the oven whilst loosening your support bra or clutching your abdominal binder. I can understand the appeal because it […]
It is often a great source of mystery to patients as to what happens to their belly button when they have a tummy tuck. They often think it gets moved or a new one is made. In fact, just before we published this blog post, someone asked this question on one of my Facebook Live […]
There has just been a Panorama documentary on about the ‘scandal around breast implants‘. This is obviously of great interest to us because we specialise in cosmetic breast surgery and use a lot of breast implants. I certainly do not want to appear that I am trying to play down any adverse reports or cover […]
It is not uncommon for people to enquire about laser excision of a mole here at the Staiano Clinic as I think that sometimes people feel that it is somehow better than surgical excision. Anything with the term laser in it is deemed to be futuristic and therefore better than the old-fashioned ways, and indeed […]
It is not uncommon for us to see people here at the clinic who have had surgery many years before. Typical examples would be patients who have breast implants and may now have some problems with them or would like a different size or shape, or maybe a patient who had a breast lift many […]
We often see patients who are at the clinic who have a mole or a cyst or a lipoma, which they have never really liked the look of. It may be in a prominent position such as the forehead or the cheek and they have finally decided that it is time to be rid […]
I am amazed when I hear stories of patients seeing a surgeon in a clinic, only to find on the day of the procedure that a different surgeon is going to operate on them who they have never met before. This is bad practice and uncomfortable for the surgeon and I am sure that it […]
We have just appointed a full time videographer to work with us and to document the daily comings and goings at the clinic. I know that to a lot of people, this might not be high up on the list of employees needed for a plastic surgery clinic, but it is something that I put […]
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Jonathan is on a one man crusade to revolutionise the image of cosmetic surgery and is passionate about spreading his message about cosmetic surgery training.