When you arrive
at the Staiano Clinic we aim to give you a warm and relaxed welcome so that you can feel at ease during a time that we appreciate can be quite daunting as well as exciting.
Our address is
50 Frederick Road, Edgbaston, B15 1HN and we are situated close to the Five Ways roundabout in the heart of the Edgbaston Medical Quarter. We are 5 minutes walk from Five Ways Train station, which is one stop away from Birmingham New Street. You can find a map here.
We are located
on a quiet road which always has on street parking for up to an hour. If you think that you may be more than an hour with us (such as a new consultation or a procedure), then you can park on our driveway. Don’t worry if you would prefer to park on the road at first, you can always move your car on to the drive if it is coming up to an hour.
For our high profile clients
we have a discreet car park and a private entrance to the rear of the clinic, which you can use by prior arrangement with us.
On arrival you will be
offered a hot or cold drink and given a moment to relax in our comfortable reception. We will ask you to fill in an admission sheet to confirm your personal details and your GP information, so please bring details of your GP with you. If you are lucky enough to look under 18, we will ask you for proof of age as we are only able to treat patients who are over 18.
We will give you a short questionnaire
asking some basic questions about your medical history and we will also ask for permission to send correspondence to your GP following your consultation. There is no obligation for you to agree to allow us to correspond with your GP, although it is good medical practice to do so. We do ask for your permission to write to your GP in the event that you go ahead with a procedure but please be assured that any communications or correspondence is strictly confidential.
If you are coming for an initial consultation
you can expect the consultation to last for about an hour, although we do not watch the clock and so you can sometimes find that it may be more or less than this. We never charge for follow up consultations and will always encourage you to go away and consider things before making any decisions about your surgery. We welcome you to come back for a second, third and fourth consultation if you need because we realise that surgery is a major life decision and not one to be rushed. We would much prefer that you came back to the clinic to go over things as often as you need rather than having any unanswered questions or doubts when going ahead with your surgery.
If you are having a procedure
under local anaesthetic such as mole removal, cyst removal, tattoo removal, inverted nipple correction or areola reduction, then we do offer treatment on the day of consultation by prior arrangement. However, even if you have arranged this, there is never any obligation to proceed and you will be free to cancel or postpone your procedure if you feel that you need more time, with a full refund of any deposit paid. Click here for more information about what to expect for Your Minor Procedure at the Staiano Clinic.
If you are coming to one of our free consultation events
then you will have the opportunity to meet with the clinic staff and have a chat with one of our surgeons about your chosen procedure. There is never any obligation and it is simply a means for you to be able to visit and meet us to see whether you feel we might be a good fit for you (see blog post free consultations). You will not be examined during the free consultation event, so you can relax and take time to get your questions answered and find out more about our services. We do not use salespeople or patient coordinators, so you will not be pressured or coerced in any way “ we just want to let you know who we are and what we can offer so that you can make an informed decision about whether it might be right for you or not.
We know that coming to a cosmetic clinic
can be a daunting undertaking and we do not underestimate the faith that you put in us when visiting. We encourage patients to make a list of questions and bring this to the consultation as it is all too easy to forget that crucial thing when sitting face to face with the surgeon! We really don’t mind if you bring out your list halfway through the consultation, in fact we positively encourage it.
It is also helpful to bring a friend or relative
with you for moral support and also to act as another pair of ears to help you to take in everything that is said and to ask questions on your behalf that you may have forgotten or not have thought of.
It can be difficult
to retain all of the information that you will receive during your consultation, so we will always provide a comprehensive summary of your consultation, which we send to your GP (with your permission) and also send a copy to you.
We aim to give you all the information
that you need about your chosen procedure, but give all of our patients the contact details of the clinic so that you can get in touch with any questions or concerns following your consultation. Of course, you can always come back for another consultation to go over things, but if it is a simple query that we can answer by email or over the phone, we will be happy to do this.
Finally, following your consultation
we invite all of our patients to our closed Facebook group which is only open to people who have been to the clinic. This is a place where you can ask questions and connect with other patients for support and guidance. We also keep an eye on the group and so that if you have a question directed at one of our surgeons, we will be able to get a response for you. Our director, Jonathan Staiano is also on Facebook Live every Tuesday at 7pm doing a live Q&A, so if you have any questions, you can always email us in advance or you can join in live and ask any questions that you may have.
We work hard to provide an experience
in which patients can feel listened to and looked after and will ask for feedback following your visit to the clinic. We are constantly trying to improve our service, so it would be a great help if you could take a moment to let us know how we are doing. It is only a short survey of 3 questions and will be sent to you by text after you leave the clinic.
Here is a response we have just received:
An excellent customer experience.
My initial email enquiry was answered promptly followed up with an informative telephone conversation.
My consultation was professional without being too formal, unhurried and I left feeling extremely confident with my choice of surgeon.