Videographer

We have just appointed a full time videographer to work with us and to document the daily comings and goings at the clinic.

I know that to a lot of people, this might not be high up on the list of employees needed for a plastic surgery clinic, but it is something that I put a lot of importance on.

I remember a few years ago I saw a critical comment about the BAAPS (British Association of Aesthetic Plastic Surgeons), because it had a PR team working for it.

There seems to be an association of PR with something underhand or unethical, but when you think about it, PR is just public relations, and so there is actually nothing wrong with companies or businesses wanting to try and improve their relationships with the public.

For a long time I have tried to get across what the day to day reality is of plastic surgeons’ work because the media love to portray the extremes which usually involve freakishly-looking individuals with surgery that has gone terribly wrong.

As a result it is often considered to be unnecessary and unworthy surgery.

The reality of plastic surgery is that it can dramatically improve people’s quality of life and sense of well-being and self-esteem, and can be one of the most rewarding types of surgery to perform.

I think that video is a great medium to communicate with and the world we live in allows us to reach a huge amount of people with minimal resources, and in having a videographer at the clinic who can talk to the doctors, nurses, and the patients about their hopes, dreams, aspirations, and experiences, I hope that I can share what can and cannot be achieved by plastic surgery and that it should not be looked down upon nor should people be made to feel guilty for considering it.

Plastic surgery is not the panacea that can transform your figure and your life and bring you untold happiness, nor is it the evil and destructive pursuit of the cartoon caricature.

The majority of patients are normal, average members of the public who want to achieve a body that is more in proportion and in keeping with their frame.

I think that video has the ability to connect with people on a very personal level and whilst I know that many patients will want to maintain their privacy, I hope that some will not mind sharing their experiences to help others and to debunk the myths and false impression that many patients have of what it is about.

If you have any questions and want to get in touch, then contact us on the website or on Facebook where JJ does a live Q and A on Facebook every Tuesday at 7 p.m.  Please visit our Facebook page if you would like to put a question directly to Jonathan.

Feel free to leave a comment below, or drop us an e-mail.

If you want to come for a free no obligation consultation with one of our plastic surgeons, please call or email us or fill in the on-line contact form.

Award for Excellence in Breast Plastic Surgery 2018

We are very proud to share another award with you, Staiano Plastic Surgery has received the

Award for Excellence in Breast Plastic Surgery 2018 – West Midlands

in the UK Healthcare & Pharmaceutical Awards, hosted by GHP.

Should we show before and after photographs?

We are in a society where patients want to be as well informed as possible, and so the onus is on us as doctors, to provide as much good quality information as we can.

That is why I go to great lengths to be open and transparent to make myself available for questions every Tuesday on Facebook Live, and we have extensive documents that we send out to patients when they enquire, and before and after the consultation, and their procedure.

I have just posted another set of before and after photographs on social media and it struck me that there is a tendency to only post the good results.

It is a fact of life that most people will get an average result, a few will get a very good result, and a few will get a very bad result.

That is how statistics work.

I go to great lengths when I see people in clinic to explain the limitations and complications of any procedure and the before and after photographs that I show there are of average results, because I do not want to raise expectations in patients.

The most important factor in getting a good outcome is to be realistic about what can be achieved.

One of the underlying principles of my clinic, is that we want to have happy patients, and so you will find that we are very honest about what can realistically be expected from surgery, so that you can make an informed decision as to whether it is right for you, and this includes seeing realistic results of the procedure.

Fortunately we are in a situation where I do not think we would do well if we started posting bad results on social media, although it is food for thought, and I guess the point in writing a blog post is to urge caution in what you see on the internet, as I think we are all guilty of a tendency to show off our good results.

This is always counter-balanced by the opportunity for patients to talk about their experience and post their own results, and so this can be a blessing and a curse because you cannot take one person’s results to necessarily reflect what could happen to you.

At the end of the day, the best bet is to find a surgical practitioner who you feel can trust will be honest with you about the results you can achieve, because most of us really want happy patients and realise there is no long term benefit in making exaggerated claims.

As ever, do your research.

If you have any questions then contact us on the website or on Facebook where our director does a live Q and A on Facebook every Tuesday at 7 p.m.  Please visit our Facebook page if you would like to put a question directly to Jonathan.

Feel free to leave a comment below, or drop us an e-mail.

If you want to come for a free no obligation consultation with one of our plastic surgeons, please call or email us or fill in the on-line contact form.

The benefit of a plastic surgeon over a cosmetic surgeon

I have just finished submitting my audit figures to the BAAPS (the British Association of Aesthetic Plastic Surgeons) which is something I have to do every year as a member of BAAPS.

This means that there is a central body that collects all of our data to look at the number of operations we are doing, our infection rate, and our re-operation rate.

People are always shocked when I tell them that the majority of cosmetic surgery done in this country is not done by plastic surgeons, and they wonder ‘how could this be?’

The answer is that there is no law that says that it has to be a plastic surgeon who performs a plastic surgery procedure and because there is a huge demand for cosmetic surgery such as breast implants and liposuctions, there are an enormous amount of surgeons and doctors who are offering these procedures who have not gone through the extensive and rigorous training of plastic surgery.

That is why I have written a book about it.

The truth is that if you are doing enough of a procedure then you are likely to start to get good at it, so many of these surgeons could say that they have done hundreds of cases and are now good at it.

The problem is that they are not regulated or monitored in the same way as a plastic surgeon would be.

We are bound by strict guidelines as members of BAAPS and we have a code of conduct we are accountable to.

If our complication rate or re-operation rate is very high, it will be picked up.

We have criteria around what we can say to patients in terms of advertising and marketing and we are not allowed to give time limited offers or any inducements to surgery, and so when patients ask us if there is any movement on the price it is not that we are trying to be difficult or aloof, we actually cannot give any discounts because this is after all a medical procedure, and the prices are set.

The situation would be different if you saw a non-BAAPS member because they would just be limited by the guidelines of the GMC, which are much more broad about how doctors treat patients in general and it is not uncommon to see special offers or inducements to have surgery within a certain timeframe.

As a plastic surgeon we also have to have medical insurance and no-one expects to need this just like you do not expect to need it with your car, but it is important that you are fully insured and that patients are protected.

We need to have insurance of between 5 and 10 million pounds of liability cover and other types of surgeons may not have this level of cover.

The area of cosmetic surgery covers quite a wide spectrum and includes doctors who are not trained in plastic surgery but are trained in other specialties, such as general surgery, or ENT.

It also includes doctors who are not trained in any surgical speciality at all.

I am sorry to say it also includes people who are not trained as doctors at all!

If you have any concerns you can always go to the practitioner’s professional association, and as I have said, BAAPS has strict guidelines and of course, we are also bound by the GMC.

As you get into the world of treatment done by non-medical personnel, and this is particularly common in the non-surgical area in terms of anti-wrinkle injections and fillers, if you are treated by someone who is not a member of any professional association you have no-one to go to if you feel that your practitioner is not working within adequate professional standards.

You will only have the law to fall back on and I am sorry to say this is very lax in the area of cosmetic surgery and you will not find much protection unless you can prove an actual assault.

As ever, do your research to maximise your chances of a good outcome.

If you have any questions then contact us on the website or on Facebook where our director does a live Q and A on Facebook every Tuesday at 7 p.m.  Please visit our Facebook page if you would like to put a question directly to Jonathan.

Feel free to leave a comment below, or drop us an e-mail.

If you want to come for a free no obligation consultation with one of our plastic surgeons, please call or email us or fill in the on-line contact form.

The Government should be honest, the NHS needs to save money so has to make cuts

I am reading the news stories about the NHS cutting down on what they call ‘pointless and risky operations‘ and they have released a list of operations that the NHS will no longer be providing and will save hundreds and millions of pounds.
I understand that the NHS needs to save money and so they cannot treat everything, but they should be honest with the public rather than pretending that they are stopping these operations because they are unnecessary.

The reason they are stopping them is because they cannot afford to do them.

If they were unnecessary, no doctor would ever do them in the first place. 
We had this some time ago when they called it procedures with limited clinical value, and breast reduction is often something that comes up in the list and is here in this latest list, along with carpal tunnel decompression,  people with Dupuytren’s contracture, treatment for haemorrhoids, and for heavy menstrual bleeding, amongst others.
I do not think it is fair to say that these operations are pointless and unnecessary, because they all carry with them potential for complications, and so patients need to be fully informed of the risks and benefits deciding on having surgery.
I do not think you will find a surgeon who would take a patient to theatre and perform a procedure that was pointless and unnecessary.
It is true that they are not essential and will have no effect on lifespan, and I think it is right that the NHS focuses on the most pressing and clinically significant problems, but I do not think it is right that they are labelling these procedures as unnecessary.

When I used to work in the NHS it was always difficult dealing with referrals for patients with breast reduction, because we had to go through several hoops and criteria and have their case passed through panels, and more often than not it was rejected.
We would often know early on that it was going to get rejected, but nevertheless there were long letters of appeal where patients would hope to be approved, only to prolong the rejection.

I think there is an argument to say that the NHS simply treats children, cancer,  and trauma and just accept that we have to pay for everything else, because it cannot afford to do everything.
It is not that the other things cannot significantly improve quality of life, but we have to realise how expensive surgery and health care is, and looking at this list of 17 operations https://www.bbc.co.uk/news/health-44665560 , I do not think anyone would argue that the NHS would be better spending its money elsewhere, but I would prefer if they just said that they cannot afford to perform these procedures, rather than suggesting that these procedures, which they say themselves are carried out 350,000 times a year, are completely pointless.
If that were the case, these doctors would be negligently exposing their patients to risk with no hope of any benefit.

The NHS is in crisis with a terrible funding shortfall and that is the only reason they are cutting these operations.  I just wish they would be honest and say it like it is.

If you have any questions then head to Facebook where our director does a live Q and A on Facebook every Tuesday at 7 p.m.  Please visit our Facebook page if you would like to put a question directly to me.
Feel free to leave a comment below, or drop us an e-mail.
If you want to come for a free no obligation consultation with one of our plastic surgeons, please call or email us or fill in the on-line contact form.

Why you might be being treated by a junior doctor (and may not even know about it)

In the process of putting together the second edition of my book, Never Accept a Lift from Strangers, it is all about providing information and education so that people can ensure that they are treated by a fully trained practitioner.
I think we have a duty to impart this information, because the law does not protect you when it comes to having surgery from an untrained practitioner, and so the onus is on you to do your research to make sure that your practitioner is fully trained.
I have found that there is not clear information out there for people to tell whether they are being treated by a fully trained practitioner, and so when they read stories about patients who have come to harm and subsequently found out that their so-called plastic surgeon, was not a plastic surgeon at all, I am not surprised that patients themselves are often alarmed and dismayed because they were under the impression that it was a plastic surgeon.

One interesting point is around the term ‘junior doctor’.

The public is familiar with the term junior doctor and I think most people would associate it with a younger doctor or surgeon, but this is not necessarily the case.

The term junior doctor refers to a doctor who is not fully trained.

In the medical world you become a senior doctor when you have finished your training.

This can either be as a GP or as a hospital consultant, and until you have reached that level you are termed a ‘junior doctor’.

Depending on what field you tend to specialise in, it can take a long time to train and so there are ‘junior doctors’ out there well into their thirties, and even forties, and there are a huge number of doctors who never even finish their training and reach the level of an NHS consultant and so if they went to work in the NHS they would always be termed ‘a junior doctor’.

There are a couple of ways to tell whether your practitioner is a senior doctor.

First of all if they hold, or have held, an NHS consultant post, then you can be assured that they have finished their training.

You can also tell by the letters after their name.

Many people are impressed by letters, FRCS stands for a Fellow of the Royal College of Surgeons, but only when you have finished specialist training do you become a senior doctor, and then you will have the letters with a specialty in brackets after the FRCS, for instance, FRCS (PLAST) for a plastic surgeon, FRCS (GEN) for a general surgeon, FRCS (ORTH) for orthopaedic surgery, and so on.

If your surgeon does not have the speciality in brackets or just has ENG (which stands for England) after the FRCS, then they only have a basic FRCS qualification and would be considered a junior doctor if they were to work in the NHS. 

The problem is that when it comes to hierarchy there is a very strict level within the NHS and you have to work through certain posts and pass exams in order to finally achieve the level of consultant.
However, this hierarchy does not exist in the private sector and doctors can leave the NHS training scheme at any point and set up in private practice before they have finished their training.

There is a high profile case with Dr Leah Totton who won The Apprentice a few years ago when she was a junior doctor in training, and subsequently she set up a chain of cosmetic clinics and has not gone back to finish her training and so remains a junior doctor and yet is perceived to be a specialist.

Unfortunately, cosmetic surgery is full of junior doctors who have not finished their training and go into the private sector and hide behind glossy advertising and marketing which covers up their lack of qualifications.

Cosmetic surgery should not be treated any differently to any other surgical procedure, and you must do your research and make sure that your doctor is a fully training surgeon with the appropriate experience and qualifications.

Do not be blinded by a biography that talks about the ‘extensive experience’, or a classy website, or convincing sales person.

Take a look at the qualification and ask whether they hold or have held an NHS consultant post and if so, in what specialty.

If you are talking to a fully trained surgeon they should be happy to talk about their experience, and if you experience resistance or reluctance to answer your questions, then I would worry.

If you are concerned you can check whether your doctor is on a specialist register by looking at the GMC website where you can search for their name or GMC number.

Caveat Emptor “ let the buyer beware. 

Good luck with your search and let me know if you need any information.  You can get a copy of my book here.

Don’t forget that I do a live Q and A on Facebook every Tuesday at 7 p.m.  Please go over to our Facebook page if you would like to put a question directly to me.
Feel free to leave a comment below, or drop us an e-mail.

If you want to come for a free no obligation consultation with one of our plastic surgeons, please call or email us or fill in the on-line contact form.

GDPR and our right to privacy

GDPR (General Data Protection Regulation) has come into force and we have all been inundated with e-mails talking about the updated privacy policy and asking us to opt into email lists that we are on.
When you actually look into it, it may be that not all of those emails were required because most of the email lists that we are on have got our data because we freely gave it at some point.
However, I must say I have chosen to ignore most of the requests to opt in, because I am quite looking forward to a cleaner in-box.

I have sent emails to all of my patients who have not specifically opted in to ask them if they want to opt in, not because I have to but because I feel that I have ‘legitimate cause’ to contact the people on my database.
Everyone is a patient or a previous patient or has enquired at some point, and so the law says that I can send unsolicited emails as long as they are relevant and give the opportunity for the person to unsubscribe at any time which I always do.
The reason I have written to everybody to ask for a formal opt in is because I really do not want to be hassling people and sending an unwanted email.
I realise that when people enquire into my practice, it is often for something that is troubling them at the time and the hope is that once they have had a consultation and possibly a procedure, then it will no longer trouble them and so the emails may no longer be relevant, and I understand that people might feel bad about unsubscribing, because it can look like you are angry or upset.

For this reason I have chosen to stop sending emails to anyone who has not specifically consented and opted in.

My database is purely for my own practice and there is never any question about selling data or giving data to any third party.

It is only to communicate my values and what we can offer at the clinic and give information to patients about plastic surgery training and relevant information about procedures that you might be interested in.
If you are interested feel free to opt in but if it is no longer of any interest and maybe it never was, then feel free to ignore all the emails and you will not be bothered any more.
I have to say I welcome GDPR and I think it will be a good thing in the long term, although it has created quite a lot of work in the office over the last few weeks.
Hope to see you in the next email or maybe you want to receive our newsletter, or perhaps you could just subscribe to the Blog.
If you have any questions, our director, Jonathan Staiano, does a LIVE Q&A on Facebook at 7 o’clock every Tuesday evening, so feel free to drop in.

When can I go back to work after surgery?

 The major surgery which we do at the Staiano Clinic, such as breast augmentation, breast reduction, breast lifts, gynaecomastia and tummy tucks have a dramatic effect on your body both physically and mentally and you should allow enough time to recover from them.

Surgery often involves tightening or stretching the skin, so it can feel tense and swollen for some time and you should avoid exerting yourself.
Not only does this run the risk of putting tension on the wound and the possibility of the wound not healing up as well as we would like, but it will also increase the swelling and the swelling can take some time to subside.

If you overdo it in the early stages then it can be a false economy in the long run and you would have been better off giving yourself more time to let things settle to start off with, and although cosmetic surgery has an image of a lunchtime procedure with no downtime, if you are seeking a dramatic change in the shape of your body then you should expect and plan for a period of rest and recuperation.

The First Week

The first week after surgery is always uncomfortable.

Everything feels tight and tender and you will not feel like doing much.

You will be able to potter around the house and look after yourself, but you should plan for little more.

After the first week you will come back to have the dressings removed and you usually do not need any dressings after this time.

However, everything will still be quite fragile and you should continue to take things easy in the second week, although you may be able to work from home for short periods.

Depending on the procedure you have had done and how you are feeling, you should be able to drive after two to three weeks although occasionally you are able to drive after one week.

You should always check with your car insurance company to make sure you are insured and talk to us as we will be able to guide you.

Every individual is different and you should listen to your body, so that if things are uncomfortable or start to swell, then you should ease off and rest.

It is important not to be too immobile and we always encourage you to keep your legs and arms moving, either by walking around or gently exercising while sitting, as well as taking deep breaths to expand up your lungs.

We encourage you to cough if you feel like you have anything on your chest.

After Two Weeks

After two weeks you may be able to resume gentle activities and you may be able to go back to work as long as it is not too strenuous.
If you have had surgery to your upper body, now is the time you can start exercising your lower body on the exercise bike or the stepper at the gym, but you should avoid too much activity with your arms.

Two To Four Weeks

Between two and four weeks you will start to feel better, although the scars will still be quite fragile and the tissues will still be quite swollen.
We normally advise people to wait at least four weeks before starting to massage their scars with cream, as they might be quite red and firm at this stage.

Four To Six Weeks

After around four to six weeks you can start engaging in more strenuous activities including heavy lifting or upper body exercises at the gym.  I would stress that this is the time to start these activities which does not mean that you should go straight in, doing the same level that you were pre-operatively.  It is merely that you can start to gently see how you feel and gradually build up.  If it is uncomfortable or the tissues swell then you should stop and give yourself more time to rest.

Three Months

It takes about three months before the shape and the scars really start to settle and there can be numbness or altered sensation, which can take many months to subside.

Twelve Months

At around twelve to eighteen months, you will be getting an idea of what the final results should be like, but it is not uncommon to still have some degree of settling after this.

We keep a close eye on you in the clinic and encourage you to get in touch if you have any concerns about how you are healing.  We realise that everyone is an individual and this is just guidance.
If you have any questions or concerns then we’d love to hear from you.  You can e-mail us or call us.
Or you can ask our director, Jonathan Staiano, a question LIVE on Facebook at 7 o’clock every Tuesday evening, so feel free to drop in.

What goes around comes around “ why some people are using smooth implants again

What goes around comes around “ why some people are using smooth implants again
 
I was recently at a meeting in London and I was chatting to some of my colleagues and it is interesting to hear that some people are going back to use smooth silicone implants.
If you look at the history of breast implants, the very first breast implants were smooth silicone implants, but they found that they had a high rate of capsular contracture and polyurethane foam implants were developed which dramatically reduced the risk of capsular contracture.
However, then there was the controversy about polyurethane implants (you can read more about this in my blog here), and so they needed to find a way of mimicking polyurethane foam which is when they came up with textured silicone implants.
In fact Mentor, which is a large American manufacturer of implants, actually make the texturing by making an impression of polyurethane foam onto a smooth silicone implant whilst the silicone is wet to give the texturing effect, which reduces the risk of capsular contracture compared with smooth silicone implants.
Ever since then, the textured silicone implants have been the most commonly used implant and certainly in the UK, smooth implants have hardly ever been used.

However recently a very rare type of cancer called ALCL has been discovered, which is a cancer of the capsule around the implant.
The numbers of described cases are very small in comparison with the number of patients who have breasts implants, but it is clearly something that the plastic surgery community is very concerned about.
One of the statistics of note is that there have been no cases of ALCL reported in patients with smooth silicone implants, and this is the reason that many doctors are now recommending smooth silicone implants for their patients.
The worry however, is that we will start seeing an increasingly high rate of capsular contracture which carries with it its own problems and potential morbidity.

I do not think there is an answer, certainly at the moment, as we do not really know what causes ALCL and so are only speculating that having a smooth silicone implant is protective.

It might simply be that the number of patients with smooth silicone implants is small and so no cases have been described yet.
We have always done our best to try and inform patients as well as we can to make the best options for themselves when it comes to having surgery and this involves giving information.

I really do not know what to recommend because there are pros and cons with smooth implants, textured implants, and polyurethane foam implants.
We are about giving patients the information that is currently available to allow them to make the best decision as to what is right to be into their body.
We tell everybody about the risk of ALCL and perhaps most importantly, anyone with breast implants should look out for any swelling or lumps associated with their breasts and seek help and investigation in order to rule out this rare but potentially serious complication.

It is certainly an option to have a smooth silicone implant if that is your wish and one of the great things about the Staiano Clinic is that we are independent and not tied to any implant manufacturer and so we can use any type of implant that you would like.
Obviously you would have to be aware of the increased potential of a capsular contracture associated with smooth implants, and so this would need to be balanced against the potential benefits.

I am sorry it is not clear cut, but I would be careful of any surgeon who suggests to you that it is clear cut and tries to tell you that one implant is better than another.

Certainly amongst all the major implant manufacturers they are all made to a very high standard of safety and quality and there is no clear evidence that one is safer than other.
I know it is sometimes easier to hear that you should have this implant because it is the best and if you were to have any problems and then researched it and discovered that there is no best, you may have preferred to have had all the information so that you could make an informed decision yourself.
If you have any questions we’d love to hear from you.  You can e-mail us or call us.
Or you can ask our director, Jonathan Staiano, a question LIVE on Facebook at 7 o’clock every Tuesday evening, so feel free to drop in.info@staianoplasticsurgery.co.uk.

Is physical pain worse than psychological pain?

Is physical pain worse than psychological pain?
I think we are living in a very privileged time and the standard of living for most people is very high.
Food and shelter and basic human needs are catered for and most people are able to live with a good standard of health.
When I look at the health care needs of our society I really think we have got a huge unmet need for the provision and acceptance of our psychological well-being and mental health.
I was talking recently about the stigma attached with cervical screening and I can completely understand how people may feel embarrassed about going to the doctor and these stigmas really need to be challenged.

There is still a huge stigma associated with mental health

– it is not something that is openly discussed in the work place and I can understand how people are embarrassed about it and do not really feel comfortable going to the doctor to talk about it, which can only exacerbate the problem.
In the same way that there are tragedies surrounding undiagnosed cervical cancer that could have been treated sooner, there are also tragedies surrounding mental health and it is a huge cause of morbidity and mortality in our community and often affects young people.
I have a patient who is due to have a breast reduction and her work place has told her she will not be eligible to have sick leave.
This is something I have discussed before and comes up time and time again.
Both her GP and myself have written to her HR manager to explain that this is a necessary medical procedure to relieve the significant pain and discomfort that she is constantly suffering from, but as well as this, it can also have a tremendous psychological benefit as can many breast re-shaping operations and other forms of surgery which is too often deemed to be ‘cosmetic’.
However, we are encouraged to focus on the functional symptoms that it improves because this is deemed somehow more worthy than if we were to say that surgery was going to cause a tremendous improvement in self-esteem and psychological well-being.
I understand the need for rationing and it may be that we cannot afford to pay for sick leave for everybody if they are choosing to have surgery, but there are many operations that people choose to have which might improve their physical pain or problem which would never be questioned, so why is it then that an operation to improve psychological well-being is?
It is not only that they are questioned, but they are just outright declined.
I am reading a book at the moment which are the memoirs of a brain surgeon.  I find it quite painful to read because there are parallels in his practice that I can strongly relate to and it can be a heavy burden to carry when operating on a patient when we must constantly reflect on whether we are doing the right thing.

Because it is neurosurgery, no-one would question whether it was needed.

I am sure his patients had no problem obtaining sick leave from work.
However, many of the operations have limited clinical value, dubious success rates and uncertain outcomes.
Cosmetic surgery on the other hand has very good success rates with well documented improvement in quality of life postoperatively and yet it is treated as some kind of pariah.
I am not for a moment suggesting that neurosurgery isn’t worthy and I am sure that in many cases quality of life can be significantly improved but it is not always necessary and it is often performed because of the patient’s choice, yet it is not held to the same standard as a patient choosing to have a breast reduction or other cosmetic procedure.
I know that I am one small voice amongst a sea of media that shows pictures of out of proportion and excessive figures that is labelled as cosmetic surgery, but this is not something that most plastic surgeons recognise and certainly nothing that we see on a day-to-day basis.
The aim of any surgery is to improve quality of life and plastic surgeons do this every day with extremely good and predictable results.
We are not trying to create Barbie dolls, we are trying to restore and reconstruct form and function and we are treating self-esteem and making people feel better about themselves.

Look next to you on the bus and that is our average patient.

It is for normal people who are unhappy about some feature that could be improved with surgery.
If you have surgery and are unable to work because of the surgery, then I think you should be treated just like anybody else rather than having a value judgment being imposed by your HR department who decide that your surgery is not worthwhile or eligible to warrant sick leave.
If you have any questions we’d love to hear from you.  You can e-mail us or call us.
Or you can ask our director, Jonathan Staiano, a question LIVE on Facebook at 7 o’clock every Tuesday evening, so feel free to drop in.